We’ve compiled answers to the most common storage FAQs for you in one place. Whether you’re new to self-storage or a seasoned user, we’re here to help you find the information you need quickly and easily.
Our storage FAQs cover everything from how to access your unit and the security measures we have in place to what items you can store and the sizes of containers available. We also provide details on rental terms, payment options, and tips for making the most of your storage space.
If you have a question that isn’t covered in our storage FAQs, don’t hesitate to reach out to our friendly team. We’re always happy to provide expert advice and guide you to the perfect storage solution. At Savvy Storage, your convenience and peace of mind are our top priorities.
Can I pay online for my storage?
Yes, once you have been set up as a customer you will receive details on how to pay online.
Do we have to stay for the minimum of 1 month?
Yes, once you have been set up as a customer you will receive details on how to pay online.
How frequently can we access our unit?
Within our opening hours, customers can come and go as many times as they like.
Is there any access outside of working hours?
Unfortunately there is no standard access outside of working hours. Please request an appointment to access the site outside of working hours.
Do you offer a discount for more than one unit or for a long term rental?
Yes – we offer long term discounts and multiple unit discounts at our discretion.
What happens if I lose a key?
If you lose a key you there is a £12 charge per key for replacement, we have to go back to the padlock manufacturer as we do not keep copies of keys. This will take several working days.
What happens if I lose both keys or the padlock?
If both keys or the padlock are lost you will need to pay for a new (identical) padlock and keys (£66.00). If you do not make this payment it will be taken out of your deposit.
Can I protect my items whilst kept in storage?
We offer StoreProtect, an enhanced liability protection on our storage units, giving you the peace of mind when you’re storing your items with us. Please contact us for more information on StoreProtect.
Are there staff on site at all times?
There is always someone on call during opening hours and the owners live on site. You can find all information on the contact us page
Can I run a business from Savvy Storage?
Keeping business stock (including vehicles) on the site is fine. However all of our facilities are for storage only and cannot be used for business activities – this includes trading vehicles on site.
Can I use the storage unit as a postal address?
We cannot receive post and the units must not be used as a postal address.
Do the storage units have electricity or water connected?
No, there are no mains supplies.
What security do you have on site?
We have fingerprint access, this will be set up when you first come to our facility to set your account up. Our entire premises is monitored by 24/7 CCTV and we have 24/7 security with on-site guard dogs. Each container is individually secured with CISA certified locks
Not sure exactly what you need? No problem! Our friendly and knowledgeable team is here to help. Whether you’re unsure about sizes, features, or the best option for your needs, we’re just a phone call away. Give us a ring, and we’ll be happy to advise and guide you to the perfect storage solution.
